Quiet Hours
Silence non-critical notifications during off-hours while keeping emergency escalation active.
What are quiet hours?
Quiet hours let you mute certain notification channels between specified times — typically overnight. During quiet hours:
- Channels you've configured as "quiet" will not send notifications
- Channels marked as override (like voice calls for critical alerts) still fire
- All alert and notification activity is still logged
Setting quiet hours for a team member
Quiet hours are configured per person:
- Go to Settings → Profile → Notifications.
- Scroll to Quiet Hours.
- Toggle Enable Quiet Hours.
- Set your From and To times (uses your profile timezone).
- Select which channels to silence:
- SMS — typically silenced overnight
- Email — typically silenced overnight
- Push — often silenced (but can stay enabled for high-priority push)
- Voice — usually not silenced (voice is the last-resort channel)
- Click Save.
Example quiet hours setup for a balanced on-call schedule:
| Channel | Quiet hours behavior |
|---|---|
| SMS | Silenced 10 PM – 7 AM |
| Silenced 10 PM – 7 AM | |
| Push | Not silenced (still receives push for critical) |
| Voice | Not silenced (always reachable for critical) |
Quiet hours and workflow behavior
Quiet hours are applied at the delivery layer, not the workflow layer. This means:
- The workflow still executes all steps
- A Notify node targeting a person in quiet hours will skip delivery for their silenced channels
- The notification is logged as skipped (quiet hours) rather than failed
This is intentional — you can still audit what would have been sent.
Overriding quiet hours per workflow
If a critical-severity workflow must always notify regardless of quiet hours:
- In the Notify node, expand Advanced.
- Toggle Bypass quiet hours.
This forces delivery even if the recipient has quiet hours active. Use this for critical or P1 workflows only.
Organization-wide quiet hours
Admins can set a default quiet hours policy for the whole organization:
- Go to Settings → General → Quiet Hours Policy.
- Set default from/to times and which channels are affected.
- Team members can override this with their own settings.
This is useful if you want a consistent baseline — e.g., no SMS to anyone on the team between midnight and 6 AM unless it's critical.
Quiet hours vs. suppression windows
These are different features:
| Feature | Purpose |
|---|---|
| Quiet hours | Silence specific channels for a person overnight |
| Suppression window | Prevent alerts from being created during maintenance |
Use suppression windows for planned maintenance (e.g., patch Tuesday, server reboots). Use quiet hours for personal off-hours coverage.
Timezone handling
Quiet hours respect the timezone set on each team member's profile. If a team member is in Chicago (CST) and sets quiet hours to 10 PM–7 AM, those hours are calculated in CST — not UTC. Update the timezone in Settings → Profile → Timezone.