Datto

Forward Datto RMM and Datto PSA (Autotask) alerts to AlertFlow via webhook notifications.

Supported products

Datto RMM Integration

Step 1 — Create the integration in AlertFlow

1. Go to Integrations → New Integration.
2. Select Datto (or Generic Webhook if not listed).
3. Name it, optionally assign a client, and copy the Webhook URL.

Step 2 — Configure an Alert Webhook in Datto RMM

1. In Datto RMM, navigate to Setup → Alert Settings (or Alerts → Monitor).
2. Click Webhooks or New Alert Webhook.
3. Configure the webhook:

Payload template (Datto RMM uses %variable% syntax):

{
  "title": "%monitorname% on %devicename%",
  "severity": "%priority%",
  "source": "datto-rmm",
  "description": "%alertmessage%",
  "labels": {
    "device": "%devicename%",
    "client": "%clientname%",
    "site": "%sitename%",
    "uid": "%alertuid%"
  }
}

4. Save the webhook.

Step 3 — Apply the webhook to an Alert Monitor

1. Navigate to Alerts → Alert Monitors and open or create a monitor.
2. In the Notifications or Webhook section, select the AlertFlow webhook you created.
3. Set the severity threshold (e.g., Warning and above).
4. Save the monitor.

Severity mapping for Datto RMM

Datto PSA (Autotask) Integration

Step 1 — Create the integration in AlertFlow

Same as above — use Generic Webhook.

Step 2 — Configure a Business Rule notification in Autotask

1. In Autotask, go to Admin → Business Rules.
2. Create a new business rule that triggers on your desired ticket/alert conditions.
3. Add an Action of type HTTP POST or Webhook (depending on your Autotask version).
4. Configure the HTTP action:

Payload template (Autotask uses [variable] syntax):

{
  "title": "[TICKETTITLE]",
  "severity": "[PRIORITY]",
  "source": "autotask-psa",
  "description": "[DESCRIPTION]",
  "labels": {
    "ticket_id": "[TICKETID]",
    "client": "[ACCOUNTNAME]",
    "queue": "[QUEUENAME]",
    "assignee": "[ASSIGNEDTO]"
  }
}

5. Save the business rule.

Severity mapping for Autotask PSA

Troubleshooting